Shipping policy

How much is my shipping?
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?
Please see each individual product page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

My Order says Delivered, but I didn't receive it.
This seems to happen most often with USPS, and can take up to 5 business days AFTER to get delivered. What you should do is contact your local post office and ask the branch directly for help. Usually your mail carrier made a mistake, and can quickly address the issue.

There's a problem with my order
If you feel that there is a mistake with your order, please contact customer service within 72 hours of receiving the product.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging, along with the receipt or proof of purchase. Personalized or custom made items cannot be returned.

Shipping and handling is not refundable.

To start a return, you can contact us at customerservice@holyheroes.com.